Health and well-being of guests, staff and communities are our priority. We have been working to improve and train our staff, also addapting our facilities for you to have a safe and healthy return. We’ll keep you posted about our future news.

Do you have any questions?

Select one of the following topics:

What is Costa Maya?

Costa Maya is a cruise port in the Mexican Caribbean with multiple entertainment options for all its visitors.

Where is Costa Maya located?

Costa Maya is located in Mahahual, Quintana Roo.

What can I find in the port?

Exclusive shops, entertainment experiences, themed restaurants and amenities to enjoy with your loved ones.

What amenities can does the port offer?

The port has restrooms, lounge chairs, swimming pools and free Wifi for you.

Does the port have smoking areas?

I want to try authentic Mexican cuisine... Where can I find it?

Costa Maya has more than 10 restaurants and theme bars with Mexican dishes. Our favorites are Cantina Latina and La tortillería.

Is Costa Maya a safe place?

Your safety is a priority for our operation. That’s why access to the port is controlled. Only staff and people with reservations can enter.

What certifications does Costa Maya Port have?

If I don't come on a cruise, can I visit the port?

When you book a tour with us you have direct access to the port. Don’t forget your booking voucher and an Official ID for your entry.

Is Costa Maya a duty-free port?

Costa Maya is NOT a duty-free port.

Do you accept dollars in Costa Maya?

Sure, we accept Mexican pesos and dollars.

Do you accept credit cards at the port?

Yes. We accept VISA and Mastercard debit and credit cards.

Can I buy my tour tickets with PayPal?

Of course, we have this method of payment in our online store.

Do I need a PayPal account to purchase my tickets?

Don’t worry about not having one! You have the option to pay with your credit and debit card.

How do I request an invoice?

Send us an email to

Where can I buy my tour tickets?

Our website has a catalogue of all the activities. Just click on the activity you want and the booking button. We recommend buying at least 3 days in advance to secure your place on the tour.

How do I confirm my reservation?

After you make your reservation, we will send you an email with guide and information about your tour. If you do not receive it, please send an email to

How do I make changes to my Costa Maya Tour Reservation?

Send us an email to

I don't want to leave the port, do you have tours inside the facility?

Yes! Port Pass is a tour consisting of three tours inside the port: Kakaw, Aviarius and Tequila.

Mayan Wellness Retreat is a relaxing retreat for cruisers looking for a holistic experience. It is located in the VIP section of the port.

I want to get to know Mahahual and its surroundings. Do you have tours that allow us to leave and arrive on time?

Sure! We have tours to Bacalar, Uchben Kah and Chacchoben Mayan Ruins. Meet them here.

Do all the services have ROUNDTRIP transportation?

Yes! However, some have a return trip in a prepaid taxi service, so visitors can enjoy their time at the destination more.

What do you mean by "prepaid taxi service"?

Prepaid taxi service is a facility for visitors to enjoy the amenities of their tour. Upon arrival at the tour site, the host will provide them with a bracelet that they can exchange for their return. We recommend ordering the service 1 hour / 45 minutes before your “All Aboard Time” to avoid any inconveniences or delays.

What should I bring to enjoy the tours?

We recommend that you bring comfortable clothing, sunglasses, biodegradable sunscreen, a hat, camera and extra money.

If your activity is aquatic, don’t forget to bring your bathing suit, towel and a change of clothes for your comfort.

What do you need for the motorized tours?

It is essential to bring a valid driver’s license.

To avoid injury, we recommend that you wear sneakers or any other closed and comfortable shoes.

What documents do I need to present for my tour in Costa Maya?

Don’t forget your proof of payment and a Valid Official ID with photo.

Do the tours have age restrictions?

Most of our tours are suitable for the whole family. However, there are some where small visitors are not allowed for their safety.

We invite you to read the details of each of our experiences.

Do the tours have height and/or weight restrictions?

Due to their nature and what is involved, two of our tours have these types of restrictions.

*Mayan Wellness Retreat

Restriction of 136 kilos

*Maya Lost Mayan Kingdom

Minimum height for the slides and zip lines: 48 inches

Maximum weight for the slides: 300 lbs

Maximum weight for the zip lines: 240 lbs

Maximum weight for the Jungle Zip Coaster: 220 lbs

Do all tours have the same intensity?

Here is our tour clasification so you can choose the right one for you.

High: High adrenaline level tour. Mau involve motorized vehicles.

Moderate: May require use transportation and/or party integration activities (dance and dynamics).

Relax: These are tours located in the port or require minimum activity, are to rest and / or enjoy a beach club.

What tour do you recommend for people with limited mobility?

We recommend our beach club tours. Our favorites are Beach Escape with Open Bar and Uchben Kah Laguna Azul.

What if my cruise doesn't make a stop at Costa Maya?

We invite you to read our cancellation policy.

How can I cancel my tour?

Send us an email to . We recommend reading the cancellation policy for any doubts and/or clarifications.

Where can I comment on the service and my experience in Costa Maya?

You can send us an email to or write a review at TripAdvisor