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Terms and Conditions

Payment at destination policy:

If by any chance your credit card was declined, please contact us at so you can book your chosen excursion without any problems. If you still can´t do your payment you will be able to book your excursion and pay by cash at your arrival to your destination.


Refunds and cancellation policy

The following cancellation policy applies for all our tours, attractions, services and transportation.

  • Cancellations made 48 hours prior the contracted service = 100% refund.
  • Cancellations made 24 hours prior the contracted service = 50% refund.
  • Cancellations made less than 24 hours prior the contracted service = no refund.
  • No Show = No Refund.

All refunds will be made via bank deposit and within a week after the refund has been requested. For more information, contact us at All changes are subject to availability, within 24 hours prior to beginning of tour.



By making a reservation to purchase a product or service from TURISMO DE AVENTURA COSTA MAYA SA DE CV you, the customer, hereby acknowledge that you have read and accepted the Terms and Conditions contained herein. If any term or condition or any portion hereof is invalid or unenforceable, the remaining portions of these Terms and Conditions will remain in full force and effect, and, if possible, the portion(s) found unenforceable will be construed in a manner consistent with the remaining portions. We strongly recommend that you visit our website at or for our most up – to – date Terms & Conditions. If you require an invoice please contact us at