INTEGRAL PRIVACY NOTICE
In compliance with the provisions of the Federal Law on Protection of Personal Data Held by Private Parties and its Regulations (Applicable Law), TURISMO DE AVENTURA COSTA MAYA, S.A. of C.V. (TURISMO DE AVENTURA COSTA MAYA or “Responsible”), with address for purposes of this notice in AV. TULUM SUR NO. 290 SM. 8 MZA. 3 LOT 2 1ST FLOOR COL. CENTRO, CANCÚN C.P. 77500, BENITO JUÁREZ, QUINTANA ROO puts at your disposal this privacy notice, by virtue of which you will permanently seek that the processing of your personal data (hereinafter the “Personal Data”) be legitimate, controlled and informed, with the purpose to guarantee the privacy of your Personal Data and the right to an informed self-determination. This Privacy Notice explains the privacy policies and practices applied by TURISMO DE AVENTURA COSTA MAYA in relation to the treatment we make of your Personal Data (understanding treatment as obtaining, using, disclosing and storing said data) and the measures that TURISMO DE AVENTURA COSTA MAYA takes to protect your Personal Data. Please, read this Privacy Notice carefully, by knowing it you acknowledge you are aware and in agreement with the terms and scope of the treatment of your Personal Data.
You expressly consent to the processing of your Personal Data, when you provide information to TURISMO DE AVENTURA COSTA MAYA through any means.
Any information you post in any of the public areas of the Website (www.costamaya.com), will be public data and will not be considered as Personal Data provided to TURISMO DE AVENTURA COSTA MAYA. In these cases, TURISMO DE AVENTURA COSTA MAYA will have no control and will not be responsible for the actions other users of the Website or clients take with respect to any information shared in public areas. The transfer of personal data to third parties is only made if you have consented to it or when your consent is not required in terms of the Applicable Law.
Personal data means any information concerning an identified or identifiable natural or legal person.
For the purposes established in this Privacy Notice, TURISMO DE AVENTURA COSTA MAYA can obtain personal data referred to
TURISMO DE AVENTURA COSTA MAYA does not keep any financial information or patrimonial data of its clients, so the card numbers, expiration date, name of the owner and other information related to the credit cards with which the clients of TURISMO DE ADVENTURA COSTA MAYA realizes transactions will be transferred to the corresponding financial institutions, as they are in charge of the process said transactions. This and other data you share either personally or directly (via email, telephone or through your interaction with the Website) may include these examples:
When you contact TURISMO DE ADVENTURA COSTA MAYA, whatever it is the reason for your communication, through the Website, or any of the TURISMO DE ADVENTURA COSTA MAYA branches, or through the Customer Service Center for Purchases on-line; or by Telephone: 983 834 5666 or by Email to: email@example.com
TURISMO DE ADVENTURA COSTA MAYA can also obtain information from you indirectly when it is provided by third parties contracted by us to support us in specific processes. These processes include the correction of records, fraud prevention services and the offering of special offers or products.
For what purposes will we use your personal data?
The personal data that we collect from you, will be uses for the following purposes that are necessary for the services requested by you:
Additionally, we will use your personal information for the following purposes, which are not necessary, for the requested service, but which facilitates and allow us to offer a better service:
In case you do not want your personal data to be processed for these additional purposes, you can let us know from this moment; You can submit your application in our offices, requesting, filling out and turning in the corresponding format in the reception area.
What data will we use for these purposes?
TURISMO DE AVENTURA COSTA MAYA will refrain from selling, leasing or renting your personal data, however, you may share or transfer your Personal Data with the following third parties:
TURISMO DE AVENTURA COSTA MAYA can send your Personal Data to companies that provide a service to TURISMO DE AVENTURA COSTA. These services are provided by direct instructions of TURISMO DE AVENTURA COSTA MAYA, in the terms of the contracts that have been signed for that purpose.
We inform your that TURISMO DE AVENTURA COSTA MAYA might transfer your Personal Data to a third party to the extent that such transfer is necessary to process your Purchase Order. In this sense, your data can be transferred to:
TURISMO DE AVENTURA COSTA MAYA may transfer or share your Personal Data, in compliance with the obligations contemplated in the Applicable Law and / or in compliance with requirements by federal and local authorities.
In any case, all third parties to whom the aforementioned data transfer is carried out, must first expressly acknowledge this Privacy Notice and be bound by its terms. TURISMO DE AVENTURA COSTA MAYA will provide only the information that is strictly necessary for any activity related to the purchase or delivery process of the Items and services that you have acquired.
While these companies and / or suppliers may be located outside the United States of Mexico, these transfers may involve an international transfer of your Personal Data.
It is noted that the information related to the clients of TURISMO DE AVENTURA COSTA MAYA, including their Personal Data, could be communicated or transferred to a third party, in the context of the negotiation of a merging, selling of assets or acquisition of the commercial entity.
We inform you that, for the transfers indicated above, we need to obtain your consent. If you do not express your refusal in writing for such transfers, we will understand that you have granted your consent to us.
How can you access your ARCO rights or revoke your consent?
You have the right to know what personal data we have about you, what we use it for and the usage conditions we give them (Access). Also, it is your right to request the correction of your personal information if it is outdated, inaccurate or incomplete (Rectification); that we remove it from our records or databases when you consider that it is not being used in accordance with the principles, duties and obligations set forth in the regulations (Cancellation); as well as oppose to the use of your personal data for specific purposes (Opposition). These rights are known as ARCO rights.
To exercise any of your ARCO rights, you must submit the corresponding application in our offices, filling out the specific format, or by email to: firstname.lastname@example.org
To learn about the procedures and requirements to exercise ARCO rights, you can call the following telephone number 983 834 5666; go to our website www.costamaya.com and click in the section Privacy Notice, or contact any of our offices where we process the applications for the exercise of these rights, and where we address any questions you may have regarding the managing of your information.
Other means to limit the use or disclosure of your personal information
If you do not wish to receive advertising or promotions of our products and services, you can request your registration in the Public Registry to Avoid Publicity, which is under the charge of the Consumer’s Federal Attorney’s Office, with the purpose that your personal data are not used to receive ads or companies’ promotions for goods or services. For more information about this registration, you can consult the PROFECO’s Internet portal, or contact them directly.
How do we handle Cookies and / or Web Beacons?
For the above TURISMO DE AVENTURA COSTA MAYA informs the users that they can disable the use of these mechanisms at any moment, following the instructions that each browser´s owner company (browser or Internet viewer) has implemented to activate and deactivate the cited Cookies and Web Beacons.
How do we inform changes to this privacy notice?
Changes and updates to this privacy notice will be made known to you at any of our offices, and may be viewed through our website costamaya.com
If you believe that your right to protection of personal data has been violated by any behavior of our employees or our actions or responses, you can contact our Customer Service Department, without prejudice to your right to go before the National Institute of Transparency, Access to information and Protection of Personal Data (INAI). For more information visit costamaya.com
Last update 06/15/2018