Terms and conditions


Please do verify that the service or services contracted and travel dates confirmed in your confirmation letter have been those requested, being subject to availability and / or extra charges any subsequent changes. If any modification please contact us at info@costamaya.com immediately.

The rates published in the website are only valid at the time of the quotation and guaranteed upon receipt of payment. All reservations are subject to availability and cannot be guaranteed until full payment has been received. A reservation is consider complete when it provides you with a confirmation number and the corresponding charge is applied. When booking, you consent to the use of your credit card number or Paypal account for payment and confirm that you acknowledge and accept our reservation policies, payment and cancellation disclaimer. By completing your reservation, you agree to accept the conditions and charges associated with the rate you selected.

Payment policy:

We accept Visa, MasterCard, Discover, and Paypal as payment methods. If you prefer to pay by bank transfer, please contact us. Your credit card will be charged by TURISMO DE AVENTURA COSTA MAYA SA DE CV with the total amount of the reservation. Once the charge is confirmed, you will receive your confirmation letter with additional information (e.g. pickup time, service schedule, etc). You must present the confirmation letter upon check–in with your tour guide when boarding the transportation or upon your arrival to the booked activity. We will not be held responsible for any incident or matter that may occur if you previously had not contacted your guide. The cardholder or the client on behalf must sign the boarding pass at the time of starting the tour, attraction, service or activity. The voucher/boarding pass is not valid until it is signed by the traveler and presented at the start of the tour, attraction, service or activity, along with a valid photo identification bearing the name of the traveler.

Payment at destination policy:

If by any chance your credit card was declined, please contact us at info@costamaya.com so you can book your chosen excursion without any problems. If you still can't do your payment you will be able to book your excursion and pay by cash at your arrival to your destination.

Refunds and cancellation policy

The following cancellation policy applies for all our tours, attractions, services and transportation.

All refunds will be made via bank deposit and within a week after the refund has been requested. For more information, contact us at info@costamaya.com. All changes are subject to availability, within 24 hours prior to beginning of tour.

Concent

By making a reservation to purchase a product or service from TURISMO DE AVENTURA COSTA MAYA SA DE CV you, the customer, hereby acknowledge that you have read and accepted the Terms and Conditions contained herein. If any term or condition or any portion hereof is invalid or unenforceable, the remaining portions of these Terms and Conditions will remain in full force and effect, and, if possible, the portion(s) found unenforceable will be construed in a manner consistent with the remaining portions. We strongly recommend that you visit our website at www.maya-park.com or www.costamaya.com for our most up – to – date Terms & Conditions. If you require an invoice please contact us at info@costamaya.com